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Find the right support for home and family.
Warm & Well is a free local project from Redcar Baptist Church. Choose the option that best fits what is going on, and we’ll point you to the right next step.
This tool does not collect personal details.
What do you need help with today?
If anyone is in immediate danger, get urgent help first. You can come back to this later.
What kind of bill help do you need?
Warm & Well can help you slow things down, gather the right information, and work out the next practical step.
What is going on at home?
Warm & Well can help with practical next steps, safe warmth advice, and follow-up support where it is needed.
What do you need help with?
We can help with extra support, safety questions, and the right next step if something feels unsafe.
If you’re worried about heating, energy bills, or a cold home, you’re in the right place. Warm & Well is here to help you take the next step — with clear info you can use straight away and a team you can talk to if you want support. Start with the section that matches what’s going on for you, and use the Register and Book an Appointment options whenever you’re ready.
energy clinic
volunteering opportunities
Sunday church
community groups
energy clinic
coffee shop
volunteering opportunities
Sunday church
community groups
energy clinic
coffee shop
volunteering opportunities
community groups
community grocery
Your Money
A simple budget helps you see what’s coming in, what’s going out, and what’s left — even if it is only a rough estimate.
Focus first on priority bills: rent, council tax, gas, electricity and water.
If money is tight, tell us early. We can help you check support, reduce avoidable costs, and plan next steps.
If needed, we can help you gather documents and signpost or refer you to specialist advice.
Action Plan
Make a budget and agree your top priorities (see below)
Gather documents and complete checks/forms
Explore money-saving tips and support options (see below)
Money Saving Tips
Review your budget every 3 months — small changes in bills, benefits or spending can quickly add up.
Plan meals before shopping — check what you already have, write a list, and avoid buying extras you do not need.
Buy second hand — clothes, furniture, toys and household items are often much cheaper pre-loved.
Check subscriptions and renewals — cancel anything unused and compare prices before your insurance, phone or broadband renews.
Use free or low-cost local activities — libraries, parks, community groups and churches can reduce costs of days out.
Holiday closer to home — UK day trips, visiting family, or short breaks can avoid the biggest travel costs.
Click here for other resources on how to spend less, save more and get more for your money!
There are several helpful budgeting tools to manage your money. There’s a paper form in your Warm & Well booklet, and a spreadsheet is available to download here.
Fuel Debt
If you are in arrears or cannot top up, you are not alone — do not ignore letters.
If you use prepay and are running out, this can lead to self-disconnection, which is urgent if someone in the home is vulnerable.
Contact your supplier as early as possible. You can ask for an affordable repayment plan and explain any health, disability, age, language or family needs.
If there is no heat or power and someone is vulnerable, tell us the same day so we can help you plan safe next steps.
Action Plan
Book an appointment with our team to:
Make a plan for arrears and next steps
Arrange extra support, including a home visit if needed
Bills & Tariffs
Your bill is mainly: unit price × energy used + standing charge.
Bills can be wrong if they use estimated readings, the wrong meter, the wrong tariff, or incorrect account details.
If you’re struggling to pay or something looks wrong, tell us early — we can help you work out the next step.
Keep all letters and reference numbers. If you can, take a clear photo of your meter and any recent bill.
Action Plan
Get support to understand your bill and next steps
Take meter photos/reads and prepare what to say to the supplier
Keep track of your suppliers and references (see below)
Energy problems are much easier to tackle when you’ve got the key dates and reference numbers in one place. Use this section of your Warm & Well booklet to keep track, and if you need support, book in with a team member to go through it together.
Stay Warm
Staying warm means using safe heat, keeping heat in, and using heating controls well.
Damp and condensation often improve with steady heating and ventilation, especially in kitchens and bathrooms.
Small changes — draught-proofing, curtains, LEDs, and better heating controls — can help reduce bills without reducing safety.
If heating or hot water is not working, the home is persistently cold or damp, or the risk is high, we can consider a home visit.
Action Plan
Book an appointment with our team to:
Make a warmth plan and follow up
Book a home visit to look at heating and heat loss safely
Carbon monoxide (CO) is a poisonous gas you cannot see, smell or taste. Symptoms can include headache, dizziness, nausea, tiredness, confusion, chest pain or shortness of breath.
If you suspect CO, open doors and windows, get everyone into fresh air immediately, and seek urgent help if symptoms are severe.
Never use BBQs, camping stoves or outdoor heaters indoors. Keep vents and flues clear.
If you smell gas or suspect a gas or CO emergency, call the National Gas Emergency Service on 0800 111 999.
Action Plan
Install a CO alarm
Complete a quick 5-minute survey. Scan the code below to get started
The Priority Services Register (PSR) is free extra support from energy and water companies for people who are vulnerable or need extra help.
Support can include priority help in outages, communication help, meter-reading support, and notice of interruptions (varies by supplier).
You may qualify if you’re older, disabled, have a long-term condition or mental health needs, are pregnant, have young children, or need info in another format/language.
We can help you check eligibility and register.
Action Plan
Register for the PSR - scan the code below, and please enter our partner code 040 when prompted